Return & Exchange Policy

1. Cancellation Policy

·        *  Cancellation before shipment

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on [email protected] or WhatsApp us on +91 7497991110. (Kindly mention your order number while mailing or texting).

·        *  How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

 

2. Return & Exchange Policy

We at Allen Cooper have crafted our Product for comfort, style and our love for the environment. We love all our products  and hope you will too.  We will take care of shipping & exchanges at our end, so you can go ahead and try the comfort we have crafted, hassle free.

We have a Free 3-day Return Policy. If 3 days have gone by since your order delivery, unfortunately, we won’t be able to offer you a refund or exchange.

·           Policy for Proper Unboxing Video

To ensure smooth processing of any potential returns or issues with your order, we kindly request that you must have record a clear video of the unboxing process (Make sure It should be 360 degree angle video for better understanding), The video should show the condition of the packaging, details Amount will be refunded after the product is verified by the seller (manufacturing defects / wrong product received /wrong size received). This helps us address any concerns efficiently and provides proof in case of any discrepancies. This process has been crafted for reducing online frauds. This may be little irritating for you but trust us, this is safe for both.

 Basic Guidelines:

1. Record Before Opening: Please record a video of yourself while unboxing the package. This helps us address any issues that may arise during shipping.

2. Show the Packaging: Ensure the video clearly shows the shipping label, condition of the package including any visible damage (if applicable),

3. Unbox Slowly: Open the box carefully and show the contents inside, making sure all items are visible in the video.

4. Highlight Any Issues: If you notice any damage to the product or missing items, please point them out clearly in the video.

5. Save the Video: Keep the video on hand in case it's needed for any return or replacement requests.

 

NOTE- 

·           Failure to comply with this policy may result in rejection of your claim/complaint.

·           Please note that shipping charges are non-refundable for customer returns. Only the product value will be refunded.

·           In case of exchange, second shipping charges won’t apply.

To ensure smooth processing of any potential returns or issues with your order, we kindly request that you must have record a clear video of the unboxing process (Make sure It should be 360-degree angle video for better understanding).

3. REFUNDS

Amount will be refunded after the product is verified by the seller (manufacturing defects / wrong product received /wrong size received) and it will be done within 3-5 working days once we receive the product and the amount will be refunded through the same mode as the customer has done the payment.

 

4. EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Email - [email protected]

 

5. CLEARANCE SALE

Orders placed during our Sale period are not eligible for returns. However, if you have a size issue or receive a defective or damaged product, we will assist you with an exchange, subject to size availability.